Frequently Asked Questions

studio questions

  • The studio is located in downtown Charleston in a beautifully renovated craftsman bungalow on the corner of King Street and Poplar Street.

    Our address:
    1118 King Street, Charleston, SC 29403

    Look for our bright yellow door!

    • Restrooms

    • Shower

    • Luxe & Clean Bath Products

    • Fully stocked vanities (hair ties, organic tampons, Curie Deodorant, and more)

    • Hair Dryers

    • Filtered water stations

    • Towels

    • Free Parking

    • Shoe rentals ($3)

    • Stakt Mats (included)

    • Sculpt Props (included)

    • Water & energy beverages for sale ($4)

    • Merchandise for sale

    • Pre- and Post- class gathering space

  • Yes! There is free parking in and around the studio. As the studio is located in a neighborhood we ask that guests are mindful to not block driveways and be courteous to residents.

  • We have a variety of mat offerings including our signature Mat Embody class (somatic and calisthenics-based), Mat Sculpt (pilates-inspired with a variety of props), Mat Heavy (heavier weights, strength), Mat Flow (vinyasa yoga), and Mat Restore (deep, dynamic stretch & breath work).

  • Absolutely! Our classes are all levels and we love welcoming beginners.

    It can be scary to try something new, and we applaud you for looking to explore getting out of your comfort zone. If you have questions about modifications, form, safety, or anything that can build your confidence, we encourage you to ask.

    Reach out to studio@thedropin.com for concierge booking.

  • Yes! You can rent cycle shoes equipped with Delta cleats for $3. First class? Your rental is on us.

  • Indoor cycling shoes with either SPD or Delta cleats are required for all cycle classes. You may provide your own shoes (our bikes are both SPD and Delta cleat compatible) or we offer shoes to rent for $3. Our studio shoes are equipped with Delta cleats.

    Mat classes can be taken with studio shoes (shoes that have never hit the pavement), grip socks, or bare feet. Outside shoes are asked to remain on the studio porch to protect the cleanliness and hygiene within the space .

  • Our bikes are compatible with both SPD and Delta cleats. If you rent shoes from The Drop In, they will be equipped with Delta cleats.

  • If you are new, we recommend arriving 15-20 minutes early so we can help you get settled, tour the studio, and if taking a spin class, get properly set up and clipped into your bike.

  • Lockers are provided in both the spin and cycle studios. While the studio is always properly staffed with Experience Crew members, The Drop In is not responsible for lost or stolen items.

MERCHANDISE QUESTIONS

  • Order processing time is 1-3 business days. You will get an email with shipping confirmation and a tracking number once your order is labeled, and you can expect to see tracking information updated within 1 business day from there.

    Please reach out to info@thedropin.com with questions regarding your order.

  • All orders are shipped from Charleston, SC

  • All items purchased from The Drop In are final sale.

classes and memberships

  • To sign up for class, you will first create an account in The Drop In app—available for iOS and Android devices—and purchase class credit. Classes open for booking each Sunday at noon and allow for booking through the following Monday.

  • You can see the class schedule in The Drop In app—available for iOS and Android devices—and on our website at thedropin.com.

    Classes open for booking each Sunday at noon and allow for booking through the following Monday. Members are granted a priority booking window that begins Sundays at 10am

  • Memberships range from a variety of classes per month to unlimited offerings. Memberships and class packs can be used for any recurring class type.

    We also offer special membership options for students, young professionals (under 25), and Hometown Heroes (nurses, first responders, teachers, military, non-profit, and hospitality).

    Explore all membership and class pack offerings.

  • The Drop In partners with TruMed for participants to submit for reimbursement. See if you qualify HERE.

  • The semester pass is available to all students with a valid ID.

    Purchase in the app or on the website and send proof of enrollment/student ID to studio@thedropin.com. Subject to confirmation of eligibility.

  • To avoid penalties, please cancel by 6:00 PM the night before your class takes place.

    If you late cancel or no-show and booked via a class pack, you will lose the class credit. If you late cancel or no-show and booked via a membership, you will be charged $25.

STUdio Address:

1118 King Street
charleston, sc 29403